Jalevo Privacy Policy — How Your Data Is Protected, Explained Clearly

Jalevo only collects the information that is genuinely needed to provide its services. No unnecessary or irrelevant data is requested.

• Identity Information: Full name, date of birth, national ID number (collected during KYC verification), email address, and mobile number.
• Login Credentials: Username and encrypted password. Passwords are never stored in plain text.
• Transaction Data: Deposit and withdrawal history, payment method type (last few digits only — full bank account numbers are not stored).
• Betting Activity: Betting history, preferred sports, and betting patterns — used to improve our services.
• Technical Information: Device type, operating system, IP address, and browser information — collected for security purposes.
• Contact Information: Records of conversations you initiate via support chat or email.

Jalevo uses the data it collects only for specific, defined purposes. No information is used for anything beyond what is necessary.

• To create and manage your account, and to verify your identity.
• To process deposits and withdrawals and ensure the security of each transaction.
• To personalise your betting experience — such as showing offers based on your preferred sports.
• To maintain platform security and detect fraudulent activity.
• To send you promotional offers and updates via email or SMS, with your consent.
• To meet legal obligations — such as compliance with anti-money laundering regulations.
• To analyze overall user behavior in order to improve service quality (on an anonymized basis).

Jalevo never sells your data. However, limited information may be shared with third parties in certain circumstances.

• Payment Processors: Payment providers such as bKash, Nagad, or Rocket receive only the minimum information required to complete a transaction.
• Identity Verification Services: A trusted third party may be used to verify identity documents during the KYC process.
• Legal Authorities: Data may be disclosed in response to lawful requests from relevant authorities under Bangladeshi law.
• Technology Service Providers: Servers, cloud service providers, or analytics partners — however, they are not permitted to use your data for their own purposes.
• Your personal information is never shared with advertisers or marketing companies.

Jalevo's website and app use cookies to improve service quality and ensure a smooth experience for you.

• Essential Cookies: Required to maintain login sessions and ensure platform security. These cannot be disabled.
• Functional Cookies: To remember your preferences, language settings, and other personalisation choices.
• Analytics Cookies: To understand which parts of the platform are used most — all data is fully anonymised.
• Cookies can be disabled through your browser settings, though some features may not function properly as a result.
• Similar technology is used on the mobile app — adjustable through app settings.

Jalevo retains your data only for as long as it is needed or required by law.

• All data is retained for as long as your account remains active.
• Even after account closure, financial transaction records are kept for a minimum of 5 years for legal compliance purposes.
• Support chat records are retained for up to 2 years.
• Betting history may be retained for up to 3 years after account closure.
• Data is securely deleted after the designated retention period.

Jalevo uses industry-leading security technology to keep your data safe.

• 256-Bit SSL Encryption: Every connection to the website and app is encrypted. Bank-level protection.
• Encrypted Password Storage: Passwords are never stored in plain text — bcrypt hashing is used at all times.
• Firewall & DDoS Protection: Multiple layers of protection are in place to defend servers against external attacks.
• 24/7 Monitoring: Unusual login attempts or suspicious transactions are detected immediately.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• An immediate alert is sent via email or SMS if a suspicious login attempt is detected.

Jalevo believes you should have full control over your own data. A number of rights are in place to ensure exactly that.

• Right to Access: You can contact support to request details of what information is stored about you.
• Right to Data Correction: You may request a correction if any of your information is inaccurate.
• Right to Erasure: After account closure, you may request deletion of any data held beyond legal obligations.
• Right to Opt Out of Marketing: Promotional emails or SMS can be opted out of at any time.
• Right to Object to Data Processing: You have the right to object to your data being used for specific purposes.
• To exercise these rights support@jalevo.bestto send us an email.

Jalevo's services are strictly for users aged 18 and above. Collecting data from or providing services to minors is strictly prohibited.

• Date of birth is verified at the time of registration. If the user is found to be under 18, the account will not be created.
• Identity documents are verified during the KYC process — any false information about age will result in account termination.
• Jalevo does not knowingly or unknowingly collect data from minors. If such data is identified, it is deleted immediately.
• If a parent or guardian discovers that their child is using Jalevo, please contact us immediately at support@jalevo.best.
• It is recommended to use parental control software to restrict access to Jalevo on shared family devices.

Jalevo applies the highest level of protection to financial data. This information is the most sensitive and is handled with the greatest care.

• Full bKash, Nagad, or Rocket account numbers are not stored on Jalevo's servers — only the last few digits are retained for tracking purposes.
• Every deposit and withdrawal is processed through an encrypted channel.
• Transaction details are accessible only to you and authorised Jalevo staff.
• Bank card or credit card details are not stored on Jalevo's servers — payments are processed directly through the payment gateway.
• If a suspicious transaction is attempted, your account is immediately placed in a temporary security hold and you are notified.

Jalevo updates this Privacy Policy when necessary. Members are notified before any significant changes take effect.

• You will be notified at least 7 days in advance via email or app notification before any significant changes take effect.
• If you do not agree to the updated policy, you may request to close your account.
• The date of the latest update is always displayed at the top of this page.
• For any privacy-related complaints or questions: support@jalevo.best
• Response time: within 24 hours on business days, within 48 hours on weekends and public holidays.