Jalevo Terms & Conditions — A Complete Guide in Plain English

Jalevo is an online betting and gaming platform operated for users in Bangladesh. By accessing or using this platform, you are deemed to have read and accepted all of the terms and conditions set out below.

• Jalevo reserves the right to update these terms and conditions at any time. Users will be notified of any changes via email or in-app notification.
• Jalevo's services are strictly for personal and recreational use — commercial use is prohibited.
• Jalevo reserves the right to temporarily or permanently suspend any account found to be in violation of any part of these terms and conditions.
• Jalevo operates in compliance with applicable laws in Bangladesh. Users are also responsible for ensuring their use of the platform complies with the laws of their own country.

Registration on Jalevo is completely free. However, you must agree to certain rules designed to ensure the safety and fairness of the platform.

• Each individual may register only one account. Opening multiple accounts is strictly prohibited.
• All information provided during registration must be accurate and truthful — including your name, date of birth, and phone number.
• The email address and phone number on your account must be your own — not someone else's.
• KYC (Know Your Customer) verification — you may be required to submit a national ID or passport, particularly for large withdrawals.
• Keep your account password strong and never share it with anyone.

Jalevo strictly does not provide services to anyone under the age of 18. This is our most non-negotiable policy.

• During registration, you must confirm that you are 18 years of age or older.
• Jalevo may request identity verification for age checks at any time.
• Accounts created with a false age will be closed and all associated transactions will be voided.
• Parents and guardians are responsible for preventing minors from accessing Jalevo. The use of parental control tools is strongly advised.

Depositing on Jalevo is simple and secure. You can fund your account via bKash, Nagad, Rocket, and several other payment methods.

• Minimum deposit amount is ৳200. Maximum limits vary depending on your account tier.
• Deposits made via bKash or Nagad typically appear in your wallet within a few minutes. If there is a delay, please contact support within 24 hours.
• Deposits from third-party accounts are strictly prohibited — you may only deposit using payment methods registered in your own name.
• If incorrect details are submitted during a deposit or a transaction fails, our support team will be happy to assist.
• There are no processing fees on deposits. However, your payment provider may apply their own charges.

Jalevo is committed to fast payouts. Standard members can expect an average processing time of 15–30 minutes, with even faster turnaround for VIP members.

• Minimum withdrawal amount is ৳500.
• Withdrawals must be made through the same method used for the original deposit.
• If KYC verification has not been completed, identity documents may be requested for withdrawals exceeding ৳10,000.
• In cases of suspicious activity, Jalevo reserves the right to place a hold on withdrawals and conduct an investigation.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Bank transfers may take 1–3 business days to process.

Betting on Jalevo is conducted through a fair and transparent process. Each category has its own detailed set of rules.

• Bets cannot be cancelled once placed — in some cases, a cash-out option may be available for live bets.
• If a match or event is cancelled, all stakes will be refunded.
• If a technical error is detected in the odds, Jalevo reserves the right to void the affected bet.
• Scores and statistics in in-play or live betting are sourced from third-party data providers and may be subject to delays.
• In an accumulator bet, if any single selection is wrong, the entire bet is lost.
• Jalevo sets the maximum bet limit per event — this varies by category and tier.

Jalevo regularly offers a variety of bonuses and promotions. Each offer has its own specific terms, which are clearly stated on the promotions page.

• Once a bonus is accepted, withdrawals are not permitted until the applicable wagering requirements for that bonus have been fulfilled.
• The welcome bonus cannot be claimed more than once by the same person, household, or device.
• Jalevo reserves the right to modify or cancel any bonus offer at any time.
• Bonuses may only be used on specific games or markets — this is clearly stated in each offer.
• Once a bonus expires, it is automatically forfeited.
• Free spins, cashback, and reload bonuses each carry their own terms — read them carefully before opting in.

Certain activities are strictly prohibited on Jalevo. Any violation will result in immediate account closure.

• Creating multiple accounts or accessing another person's account.
• Attempting to abuse the bonus system — such as repeatedly claiming the welcome bonus using fake identities.
• Using match-fixing or insider information to gain an unfair advantage.
• Using automated bots or software to place bets.
• Money laundering or any suspicious financial activity.
• Engaging in fraudulent or deceptive behaviour towards other users.

Jalevo follows clear and consistent policies on account closure. Accounts are never closed without a valid reason.

• Users may request to close their own account at any time.
• Once self-exclusion is activated, your account cannot be reactivated before the designated period expires.
• If an account is closed due to a rule violation, Jalevo will provide a reason and the opportunity to appeal.
• If a long-inactive account still holds a balance, contact support to have it reactivated.

Protecting your personal data is one of Jalevo's core responsibilities. Read our Privacy Policy page for full details.

• Your personal information is never sold to third parties.
• All transactions are secured with SSL encryption.
• Where required by law, relevant information may be disclosed to the appropriate authorities.
• You may opt out of marketing emails and notifications at any time.

Jalevo believes betting should be fun — not a source of addiction or financial harm. That's why we provide a range of tools to help you stay in control.

• Set deposit limits — daily, weekly, or monthly.
• Self-Exclusion — take a break from betting for a set period of time.
• Cool-Off Option — step away and keep your account inactive for a few days.
• View your betting history — track how much time and money you're spending.
• If something feels wrong, reach out to support — we're here to help.

Jalevo may update these terms and conditions as needed. Members will be informed in advance of any changes.

• For major changes, members will be notified at least 7 days in advance via email or in-app notification.
• If you do not agree to the updated terms, you may request to close your account.
• For any enquiries: support@jalevo.best or reach us via live chat.
• In the event of a conflict between the Bangla and English versions of these terms, the Bangla version shall prevail.